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Sales
All orders are subject to product availability and order confirmation.
Prices are listed in the applicable currency and are subject to change without prior notice.
Orders are processed after successful payment verification.
We reserve the right to cancel or refuse any order due to pricing errors, stock unavailability, or suspected fraudulent activity.
support@onlinestore-international.com
Complaints
At Shimeido International, customer satisfaction is our priority.
If you have any concerns regarding our products or services, we are committed to resolving them promptly and fairly.
Complaints can be submitted via email, phone, or our contact form.
Please include your order number, a detailed description of the issue, and supporting photographs (if applicable).
We aim to acknowledge all complaints within 2 business days.
Our team will investigate the matter and provide a resolution as quickly as possible.
Where appropriate, we may offer a replacement, exchange, repair, or refund in accordance with our Returns Policy.
We value your feedback and use it to continually improve our products and services.
For assistance, please contact our Customer Support team, and we will be happy to help resolve your concern.
+91 9888151589
Returns
Returns or exchanges are accepted within 7 days of delivery for unused items in their original condition and packaging.
Customized or personalized products cannot be returned or exchanged unless they are defective or incorrect.
Customers are responsible for return shipping costs unless the item received is damaged or incorrect.
Once the returned item is inspected and approved, a replacement, exchange, or refund will be processed according to our policy.